Cancellation & Refund Policy

1.1This policy governs cancellations and refunds for paid Freezy subscriptions purchased at planfreezy.com. It forms part of our Terms of Service and should be read together with our Privacy Policy.

1.2It applies to every paid plan regardless of persona (Solo, Squad, Couple or Family) and regardless of the price paid, including introductory or launch pricing.

2.1A Freezy subscription buys a curated set of weekend plans delivered to your account each week, together with the premium features described in the app at the time of purchase. It is a digital service. There is no physical product and nothing is shipped.

2.2Plans are generated in weekly batches and are personalised to the profile and preferences you provide. We do not guarantee that any particular venue, event or activity will appear in your plans, that a venue will be open, or that a third party will honour any price we display. Availability and pricing at venues are outside our control.

2.3Freezy currently plans only for Bengaluru and the surrounding area. If the home location on your account is outside that area, we will tell you in the app and we will not sell you a subscription.

3.1Subscriptions are billed in advance for a 30-day period through Razorpay. The price shown in the app before you pay is the price charged; we do not add fees at checkout.

3.2Subscriptions renew automatically at the end of each 30-day period using the mandate you authorise at checkout, and continue to do so until you cancel. You are told this before payment and again in the confirmation.

3.3Prices are introductory and may change. Any change applies only to renewals falling after we notify you, never retrospectively to a period you have already paid for.

4.1You may cancel at any time, without giving a reason, from Profile in the Freezy app. Cancelling is immediate and self-serve; you do not need to email us or wait for approval.

4.2Cancelling stops all future charges. It does not shorten the period you have already paid for — you keep full access until the end of the current 30-day period, and your plans continue to arrive until then.

4.3Deleting your account also ends the subscription. Deletion is irreversible and removes your plans and history, so if you only want to stop being charged, cancel instead.

5.1Because access is granted immediately and the service is delivered continuously, a paid period is generally not refundable once it has begun. Cancelling ends renewal rather than refunding the current period.

5.2We will nonetheless refund a period, in full or in part, in the following cases:

• (a)You were charged after cancelling, or charged more than once for the same period.
• (b)A technical fault on our side meant no plans were generated for you during a period you paid for.
• (c)You were charged despite living outside the area Freezy plans for.
• (d)You were charged an amount different from the price shown to you before payment.

5.3If you ask for a refund within 7 days of a charge and have not yet received any plans for that period, we will refund it in full. This is in addition to the cases in clause 5.2 and does not require a fault on our side.

5.4Approved refunds are made to the original payment method through Razorpay. We initiate the refund within 5 business days of approving it; how long it then takes to appear on your statement is set by your bank or card issuer and is typically a further 5 to 10 business days.

5.5We may decline a refund where we reasonably believe the request is fraudulent, or where an account has been used in breach of our Terms of Service. We will tell you the reason.

6.1If we discontinue the Services, or stop serving the area your home is in, we will cancel your subscription and refund the unused part of the period you have paid for, calculated pro rata by day.

6.2If we suspend or terminate your account for a breach of our Terms of Service, no refund is due for the remainder of the period.

7.1If a renewal payment fails, your subscription does not renew and access ends when the paid period ends. We do not retry indefinitely and we do not charge a fee for a failed payment.

7.2If money leaves your account but the subscription is not activated within 24 hours, contact us with the Razorpay payment reference. Where the payment did reach us, we will activate the subscription or refund it, whichever you prefer. Where it did not, it is an authorisation that your bank will release automatically.

8.1Email hello@planfreezy.com from the address on your Freezy account, with the Razorpay payment reference and a short description. Using the account email lets us act without asking you for anything further.

8.2We acknowledge refund requests within 3 business days and decide within 10 business days of receiving the information needed to assess them.

9.1If you are not satisfied with how a cancellation or refund has been handled, you may escalate it to our Grievance Officer at hello@planfreezy.com, marking the subject line “Grievance”. We respond to grievances within 15 days of receipt.

9.2This policy is governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from it.